Delivery & Return

GENERAL INFORMATION ABOUT SHIPPINGS

● The orders are always shipped after payment is done. At this moment we don't accept COD payment.

● The delay of the shipment usually depends on the distance and type of shipment. The packages are shipped and delivered on working days.

● If you choose express shipping 24h (only inside Spain) and the order is done and paid in a working day (from monday to thursday) before 17:00h, the package will be shipped the same day, and received next day. In case to be after 17h, the package will be shipped next working day.  

● Normal and non-express tracked shipping will be shipped 1-2 days after payment is done.

●The price of the shipping is based on the weight of your order and the distance of your country, and it's automatically calculated on your cart.

● We cannot be held responsible if your package is lost in case of choosing normal shipping (without tracking number).

● Madame Chocolat is not responsible for any about custom fees in your country. For any doubt about custom fees, you can check at your customs or post office.

RETURNS

We aim for your order at Madame Chocolat to be satisfactory, and it's possible you need to change or want to return any of the articles that you bought, so we accept returns.

We are only accepting changes or returns in the 15 following days until you received the product. In case of return, the customer have ship back the products (in perfect condition), with no sign of usage and with original tags.

Once we received and checked the articles are in a perfect condition to be sold again, the customer can choose if want a money refund (without shipping costs) or changing for another item, paying the difference if any.

We can only offer a full refund of the item if the customer returns the item to Madame Chocolat.

About changing for another size item, the customer must now that we offer many limited and unique-size items that sometimes is hard or impossible to have variety of sizes. Please, check before you order them.

We don't accept return on tights, socks, cosmetics, hair color, wigs & magazines.

PRICES & SHIPPING METHODS

SHIPPING TO SPAIN, PORTUGAL & ANDORRA:

SHIPPINGS TO EUROPE:

REST OF THE WORLD:

(United States, Canada, South America, Australia, Asia, etc)

For any other question write to info@madamechocolat-shop.com or call us at (+34) 931924747 (Spanish time)