*IMPORTANT: Due to the situation caused by COVID-19 it is possible that the shippings may experience significant delays, especially the normal tracked packages. If you want your order soon we recommend choosing MRW, DHL or MAIL BOXES (Fedex or UPS)
GENERAL INFORMATION ABOUT SHIPPINGS
● The orders are always shipped after payment is done. At this moment we don't accept COD payment.
● The delay of the shipment usually depends on the distance and type of shipment. The packages are shipped and delivered on working days.
● If you choose express shipping 24h (only inside Spain) and the order is done and paid in a working day (from monday to thursday) before 13:00h, the package will be shipped the same day, and received next day. In case to be after 13:00h, the package will be shipped next working day.
● Normal and non-express tracked shipping will be shipped 1-3 days after payment is done.
●The price of the shipping is based on the weight of your order and the distance of your country, and it's automatically calculated on your cart.
● We cannot be held responsible if your package is lost in case of choosing normal shipping (without tracking number).
● Madame Chocolat is not responsible for any about custom fees in your country. For any doubt about custom fees, you can check at your customs or post office.
We aim for your order at Madame Chocolat to be satisfactory, and it's possible you need to change or want to return any of the articles that you bought, so we accept returns.
We are only accepting changes or returns in the 15 following days until you received the product. So please, contact us ASAP by e-mail and we will explain to you how to proceed.
Please, note that the returned item must be in perfect condition with the original tags and packaging, without stains or smell.
In case of return, the customer have to ship back the products (in perfect condition), with no sign of usage and with original tags.
Once we received and checked the articles are in a perfect condition, the customer can choose if want a money refund (without shipping costs) or changing for another item, paying the difference if any. Please note that delivery costs are non-refundable.
The refund will be made after we received the item by the same way we received the payment of the original order.
We can only offer a full refund of the item if the customer returns the item to Madame Chocolat.
About changing for another size item, the customer must now that we offer many limited and unique-size items that sometimes is hard or impossible to have variety of sizes. Please, check before you order them.
We don't accept return on tights, socks, cosmetics, hair color, wigs & magazines.
PRICES & SHIPPING METHODS
Spain, Portugal & Andorra - Orders over 60€ - FREE SHIPPING! (MRW)
Worldwide - Orders over 150€ - FREE SHIPPING! (UPS, Fedex o DHL)
SHIPPING TO SPAIN, PORTUGAL & ANDORRA:
SHIPPINGS TO EUROPE:
Tracked Shipping (4-15 days)
5,90 ~ 23,90€
DHL (1-3 days)
Mail Boxes (Fedex, UPS) (2-4 days)
REST OF THE WORLD:
(United States, Canada, South America, Australia, Asia, etc)
For any other question write to firstname.lastname@example.org or call us at (+34) 931924747 (Spanish time)