Delivery & Return

*IMPORTANT: Due to the situation caused by COVID-19 it is possible that the shippings may experience significant delays, especially the normal tracked packages. If you want your order soon we recommend choosing MRW, DHL or MAIL BOXES (Fedex or UPS)

.

All orders are sent from our store in Barcelona (Spain) ❤

.

GENERAL INFORMATION ABOUT SHIPPINGS

● The orders are always shipped after payment is done. At this moment we don't accept COD payment.

● The delay of the shipment usually depends on the distance and type of shipment. The packages are shipped and delivered on working days.

● If you choose express shipping 24h (only inside Spain) and the order is done and paid in a working day (from monday to thursday) before 16:00h, the package will be shipped the same day, and received next day. In case to be after 16:00h, the package will be shipped next working day.  

● Normal and non-express tracked shipping will be shipped 1-5 days after payment is done.

●The price of the shipping is based on the weight of your order and the distance of your country, and it's automatically calculated on your cart.

● Madame Chocolat is not responsible for any about custom fees in your country. For any doubt about custom fees, you can check at your customs or post office.

.

.

RETURNS

We aim for your order at Madame Chocolat to be satisfactory, and it's possible you need to change or want to return any of the articles that you bought, so we accept returns.

.
* IMPORTANT: Please note that we may not be able to accept exchanges or returns on orders placed outside the European Union, as they may be subject to import duties, inspections, etc. In addition, return shipments can take several weeks or even months. If you have questions, contact us at info@madamechocolat-shop.com
.

We are only accepting changes or returns in the 15 following days until you received the product. So please, contact us ASAP by e-mail and we will explain to you how to proceed.

Please, note that the returned item must be in perfect condition with the original tags and packaging, without stains or smell.

.
In case of return, the customer have to ship back the products (in perfect condition), with no sign of usage and with original tags. It is the responsibility of the customer to ensure that items are returned safely.

We offer free shipping and returns within Spain and Portugal (excl. Canary Islands) on orders over 80EUR.
(At this time we can only offer free returns within Spain and Portugal if the order is equal to or greater than 80EUR)

.

Once we received and checked the articles are in a perfect condition, the customer can choose if want a money refund (without shipping costs) or changing for another item, paying the difference if any. Please note that delivery costs are non-refundable and in the case another shipment is created shipping costs must be paid again.

.

The refund will be made after we received the item by the same way we received the payment of the original order.

We can only offer a full refund of the item if the customer returns the item to Madame Chocolat.

.

About changing for another size item, the customer must now that we offer many limited and unique-size items that sometimes is hard or impossible to have variety of sizes. Please, check before you order them.

.

We don't accept return on tights, socks, cosmetics, hair color, wigs & magazines.

.

PRICES & SHIPPING METHODS

Spain, Portugal & Andorra - Orders over 80€ - FREE SHIPPING! (MRW)

Worldwide - Orders over 250€ - FREE SHIPPING! (UPS, Fedex o DHL)

.

SHIPPING TO SPAIN, PORTUGAL & ANDORRA:

:

.

SHIPPINGS TO EUROPE:

.
REST OF THE WORLD:

(United States, Canada, South America, Australia, Asia, etc)

.

* There may be exceptions to shipping prices due to unusually heavy or high volume packages. If it is not possible for us to send it, we will contact you as soon as possible.

.
For any other question write to info@madamechocolat-shop.com or call us at (+34) 931924747 (Spanish time)